Customer 360 Dashboard - Multinational Hi-Tech Company
360 view of customer to enable marketing and sales team.
Provide rapid, accurate and reliable analytics on recent transactions.
Enable intelligent call routing & prioritization, personalization and cross-device marketing.
Assess billions of records and derive analytics on an ongoing basis.
Rapid synthesis of data from several structured and unstructured data sources.
Provide a Customer Journey view that brings in a "never seen before" perspective.
Supported sifting of data, to analyze, synthesize, and generate intelligence .
Empowered sales team with interactive dashboards, embedded into Salesforce.com.
Delivered holistic view of customers to associates of all levels within the organization.
Big Data Analytics Hub - Customer 360 Dashboard.
Improved business agility by implementing MDM hub that manages more than 200 million customers.
- - Increased Customer Satisfaction
- - Improved cross-sell\up-sell opportunities
- - Created foundation for Omni Channel Sales & Marketing, Advanced Analytics and Data Sciences